Refund policy

At [Lavish Craze], customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at  the time of delivery

  • The issue is reported within [2 DAYS] of receiving the order

  • The product is unused, unwashed, and in its original condition with tags and packaging intact

Returns that do not meet these criteria may not be accepted.

2. Return Timeframe

  • Customers must initiate a return request within [2 DAYS] from the date of delivery.

  • Requests received after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return, please contact us at [support@lavishcraze.in] with:

  • Order number

  • Clear images or videos showing the issue

  • A brief description of the problem

Our team will review the request and guide you through the next steps.

4. Refund Process and Timing

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within [REFUND PROCESSING TIME].

  • Refunds will be issued to the original payment method used at checkout.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit, as applicable.

5. Exchange Policy

  • Exchanges are allowed only for size or product defects, subject to stock availability.

  • If the requested exchange item is unavailable, a refund or store credit may be offered instead.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within [2 DAYS] of delivery.

  • Share clear images or an  unboxing video for verification.

  • Once verified, we will offer a replacement, exchange, or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, wear and tear, or improper handling

  • Items purchased during clearance or sale events (unless defective)

  • Customized or made-to-order products (unless damaged or incorrect)

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping cost.

  • For all other eligible returns, the customer may be responsible for return shipping charges.

9. Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, cancellation requests will not be accepted.

10. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Store Name: [Lavish Craze]
Email: [support@lavishcraze.in]
Business Address: [Hazaribagh , Jharkhand]